Return and Refund Policy

Last updated: April 22, 2026

This Refund & Return Policy applies to all purchases made on Yo Mode Shop. Yo Mode Shop is an online retailer owned and operated by 21ST MERCH, LLC.

At Yo Mode Shop, we strive to provide a transparent and reliable shopping experience. Because our products are custom-made through a Print-on-Demand (POD) process, we have established the following guidelines for cancellations, replacements, and refunds.

I. Order Cancellation Policy

• Cancellation Window: You may cancel your order within 12 hours of placement for a full refund.
• After 12 Hours: Orders enter the production stage and can no longer be canceled or modified.
• Process: To cancel, please email [email protected] with your order number immediately.

II. Eligibility for Replacement or Refund

Since each item is manufactured specifically for your order, we accept responsibility only for issues caused by our manufacturing or logistics errors, including:

• Wrong Size: The physical size of the garment differs from the size confirmed in your order.
• Wrong Item: You received an incorrect style, color, or design.
• Defective/Damaged Items: The product arrived with significant defects, printing errors (blurry or misaligned), or was damaged during transit.

III. “No Return Required” Policy

To provide a faster resolution and improve customer trust, Yo Mode Shop does not require customers to physically return defective or incorrect items. If your order meets the eligibility criteria above:

1. Do not ship the item back to our administrative address.
2. Provide clear photographic evidence of the issue (see Section IV).
3. Once verified, we will issue a 100% free replacement or a full refund at your preference.

IV. How to Submit a Claim

You must contact us within 14 days of the delivery date (based on tracking information). Requests submitted after this period will not be eligible.

Please email [email protected] with the following details:

• Subject: Replacement/Refund Request – [Your Order Number]
• Photos: Attached clear photos of the damaged area, the wrong design, or the size tag.
• Preference: State whether you would like a new replacement sent or a full refund.

V. Refund Processing Time

• Once your claim is approved, the refund will be processed immediately.
• Funds will be credited back to your original payment method within 5 to 7 business days, depending on your financial institution’s processing time.

VI. Non-Eligible Scenarios

We cannot offer refunds or replacements for the following cases:

• Customer provided an incorrect or incomplete shipping address.
• Customer selected the wrong size, color, or design at checkout.
• The package was marked as “Delivered” by the carrier but is claimed as missing (please contact the local carrier for these instances).

For further assistance, please reach out to us at [email protected].