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Refund and Returns Policy

Last updated: October 19, 2026

Because every Yo Mode Shop product is made to order, we do not accept returns, exchanges, or refunds for change of mind, personal preference, or an incorrect size selected by the customer.

1. Eligible Seller-Error Claims

A claim is eligible only when the issue was caused by Yo Mode Shop or our fulfillment process, including:

  • You received a product, design, color, or size that does not match your order confirmation.
  • The item has a manufacturing defect, print defect, or arrived damaged.
  • The delivered garment’s labeled size or measurements materially differ from the size ordered.
  • Your package was confirmed lost in transit by the carrier.

2. Non-Eligible Requests

  • Change of mind, buyer’s remorse, or personal preference.
  • The customer selected the wrong size, color, design, or personalization.
  • Normal wear, misuse, improper washing, or accidental damage after delivery.
  • A package marked delivered by the carrier without evidence of a seller or fulfillment error.
  • A request submitted more than 14 days after the carrier-confirmed delivery date.

3. How to Submit a Claim

Email [email protected] within 14 days after delivery. Include your order number, the email address used for the order, a clear description of the issue, and clear photos showing the full item, the defect or incorrect detail, and the shipping label.

We may request additional photos or information reasonably necessary to verify the claim.

4. Resolution Without Physical Return

After we verify and approve an eligible claim, you do not need to return or mail the affected item. Do not send products to our registered administrative address.

For an approved claim, you may choose one of the following remedies:

  • Free replacement: We will produce and ship a replacement at no additional cost; or
  • Full refund: We will refund the amount paid for the affected item to the original payment method.

Approved refunds are issued promptly. Your bank or payment provider may require additional time to post the credit.

5. Order Cancellations

Cancellation requests must be emailed to [email protected] within 12 hours after the order is placed. Once production has started, an order cannot be canceled.

6. Contact Information

  • Online Store: Yo Mode Shop
  • Operated by: 21ST MERCH, LLC
  • Email: [email protected]
  • Registered Administrative Address: 7575 21st St Apt D, Westminster, CA 92683, United States (not a return location, retail storefront, or pickup point)
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